TRT Service Standards

Caption: TRT Service Standards
   
TRT Service Standards Achieved through:
Timescales are met and TRT processes (set out in Targeted Response Team: Service Guide) are followed.
  • Supervision;
  • Audit;
  • Recording;
  • Voice of the child;
  • Timely progression of cases;
  • Feedback from professionals and families.
Safeguarding Children and Young People.
  • All staff have up to date safeguarding training;
  • Use of Signs of Safety approach in casework;
  • Audit;
  • Recording;
  • Supervision;
  • Compliance with safeguarding arrangements;
  • Evidence of reflective supervision;
  • Evidence of child / young person's voice;
  • Outcomes framework shows risks are reduced.
Family views – the views and feelings of all children, young people and their parents and carers are listened to, acted upon, respected and remain at the centre of what we do.
  • Signs of Safety approach;
  • Consent;
  • Working Together Agreement and subsequent reviews to conclusion of involvement;
  • Audit;
  • Voice of the child;
  • Feedback forms;
  • Outcomes framework shows risks are reduced.

Valuing professionalism – families and other professionals are clear about what we are doing and why we are doing it and for how long.

Reflective and knowledgeable workers and supervisors are enthusiastic about, and take responsibility for their practice.

  • Signs of Safety approach;
  • Appropriate request for services are made;
  • Consent of families;
  • Working Together Agreements are reviewed;
  • Evidence based practice;
  • Feedback from Social Worker and TRT Practitioner;
  • Feedback from other sources;
  • Recording good practice (see Appendix 2: Outcomes Framework).
Good oversight and management of casework. Supervisors locate supervision within an overall Performance management framework which underpins an effective supervision system.
  • Supervision takes place in line with Haringey's supervision policy;
  • Audit of supervision;
  • Supervision for supervisors;
  • Training of supervisors;
  • Use of processes within Haringey's overall performance management framework to support competency.
Partnerships – work effectively through commissioning, supporting effective assessment, planning and intervention with families, flexibly sharing expertise and resources through specialist roles to ensure positive outcomes.
  • SLAs and contracts are in place and are monitored to achieve outcomes;
  • Active involvement of TRT at CIN/CP and other family planning meetings evidenced in minutes of meetings;
  • Reports inform review meetings as appropriate;
  • Improvements in family outcomes are being achieved.
Ensure that diversity needs are recognised and addressed within families and for individual children and young people.
  • Audit;
  • Recording;
  • Signs of Safety approach to casework;
  • Awareness of disability discrimination issues evident in practice (practitioners and supervisors are sufficiently trained and demonstrate reflection);
  • Regular reflective supervision;
  • Recording ethnicity and impact of that on family functioning;
  • Facilitating access  i.e. interpreters.
Best use of resources – knowledgeable practitioners using evidence based interventions that are timely, strengthen families and are cost effective.
  • Evidence that staff effectively use knowledge to inform practice (evidence-based practice);
  • Auditing;
  • Recording;
  • Evidence of reflective supervision;
  • Use of Signs of Safety approach;
  • Recording good practice.
Feedback – Practitioners always reflect on the 'friends and family' test when undertaking work with families: 'Would I recommend my team to friends and facmily?' Utilising feedback and information from children and families to ensure we learn through practice; concerns are addressed and services improve.
  • Feedback processes used with families;
  • Audit;
  • Recording;
  • Signs of Safety Approach in casework;
  • Outcome tools used with families throughout casework;
  • Complaints rigorously explored and addressed as set out in Haringey's complaints process;
  • Evidence of reflective supervision;
  • Recording good practice.