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Manual Version 8, January 2011

Contents

1. Display Options and Printing
2. Structure of the Manual
3. Summary of Changes (Current Update) 
4. Forms Library
5. 'The Knowledge' - On-Line Questionnaires (New October 2009)
6. Terminology
7. Keywords
8. Compliance
9. Alerts and Suggestion
10. Copyright

1. Display Options and Printing

1.1 Display

People with a visual impairment may have difficulty accessing this Manual.

To change the size of the text/layout - please use these accessibility buttons

which are on menu bar on the left side of every screen. Click a larger button to increase your text size, the very largest being high visibility mode.

1.2 Printing

The Manual should normally be viewed on line but can be printed, for reference only.

To print a chapter, click on the icon which is in the top right hand corner of the relevant procedure.

Please note, the Manual will be updated regularly, so staff should avoid retaining printed versions - hard copies are only valid for 72 hours.

2. Structure of the Manual

This manual contains the policies, procedures and guidance for Haringey Children and Young People's Services. A separate operational draft manual has now been developed in respect of Haringey Children's Homes Procedures. Navigation of the Children's Services Manual has also been improved with a revised home page.

2.1 Policies, Values and Principles

All Haringey's Policies, Values and Principles are located in one Chapter, which users are required to familiarise themselves with before proceeding to the main body of the Manual. These Policies, Values and Principles are located in a Chapter called 'Values' - available from the 'Home Screen' (see 'Home' on the left hand side of the screen).

2.2 Separation of Procedures and Guidance

In an attempt to keep procedures succinct, procedures and more detailed guidance are separated - with links provided as appropriate.

• Procedures' summarise how Managers and Staff must act in given circumstances.
• Guidance' provides direction or advice to a decision or course of action.

2.3 Service Remits/Categories

Procedures for each service (e.g. First Response) are collated together - available from the 'Home Screen'.

Work on developing  these categories has been undertaken in the current update as shown in the revised Home Page.

2.4 London Child Protection Procedures

You can access the London Child Protection Procedures at any time from this manual - go to the 'Home Screen' - then following link to 'London Child Protection Procedures'.

3. Summary of Changes (Current Update)

3.1 Amendments

A major change implemented with this update has been the establishment of a separate operational draft Haringey Children's Home Procedures Manual. 

A number of other additions and changes have been made to the Children's Services Manual as follows:

New Chapters and Features
Chapter Name	Details
ICS Transformation Program Guidance	New Section established to contain material from the ICS Transformation Program
Practice Guidance for Children in Need	ICS Transformation Program Guidance added
Core Assessment Record for Child Protection Guidance	ICS Transformation Program Guidance added
Procedures for Recording Siblings on Frameworki	ICS Transformation Program Guidance added
Multi Agency Public Protection Arrangements (MAPPA) Guidance	New chapter added to explain MAPPA including local representation and arrangements for referral.
Recording MAPPA and MARAC on Frameworki	New chapter added to explain how MAPPA and MARAC should be recorded on Frameworki
Homeless 16 and 17 Year Olds	New chapter added linking to the statutory guidance on homeless 16 and 17 year olds and also to the draft Haringey protocol with Housing regarding roles and responsibilities in respect of homeless 16 & 17 year olds
Practice/Management Support & Administration	New Part of the Manual established to contain chapters which relate to staffing and management.
Protocol for the Safe Handling of Client Information	Protocol for the Safe Handling of Client Information by Staff in the Children and Young People's Service added.
Information Sharing Guidance for Practitioners Working with Children, Young People and Families (Haringey Children's Trust)	Haringey Children's Trust Guidance on Information Sharing for Practitioners Working with Children, Young People and Families added.
Recording of Court Proceedings and Legal Advice on Frameworki	Guidance added on how court proceedings and legal advice should be recorded on Frameworki.
Integrated Working	New Section established
Lead Professional and the Team Around the Child (TAC) Guidance	Practitioner Guidance on Lead Professional and Team Around the Child added.
Assessment and Screening - Multi Agency Processes	New chapter added outlining the role of the Multi-agency Screening Team.
Guidance on Looked After Children with SEN	New chapter added linking to national guidance on  education costs associated with looked after children with SEN placed outside the authority.
Family Intervention Project	Link added to the Haringey Family Intervention Project Information Pack.
EDT Protocol - Out of Hours Visit Requests	New protocol document added which outlines expectations when requesting emergency out of hours duty visits.
Updated Chapters and Features
Chapter Name	Change
Values and Principles	Link added to Haringey Children's Trust's Information Sharing Guidance for Practitioners Working with Children, Young People and Families.
Home Page	Amended to ease navigation and link with new Haringey Operational Draft Children's Home Manual
Initial Screening and Referrals of Children in Need	Chapter updated to clarify revised referral arrangements
Initial Assessments	Chapter updated to comply with the requirements of Working Together 2010
Core Assessments	Chapter updated to clarify expectations regarding Core Assessments combined with S47 Enquiries
Safeguarding Panel	Chapter updated to include details of the use of Frameworki in Panel Administration
Emergency Duty Team	Chapter has been updated to incorporate the new protocol for requesting emergency out of hours duty visits.
Assessments Guidance	Chapter comprehensively updated to detail current processes and expectations.
Families with No Recourse to Public Funds	Chapter updated to reflect changes in support arrangements at a national level.
Case Allocations Guidance	Chapter updated to clarify requirement that allocation on Frameworki is preceded by discussion.
Legal Planning Meetings	Chapter updated to clarify how Legal Planning Meetings should be recorded on Frameworki.
Assessment and Approval of Foster Carers	Chapter updated to clarify roles and responsibilities and to confirm that applicants are required to attend panel when their application is being discussed.
Personal Education Plans	Chapter updated to include anticipated requirements of the Care Planning, Placement and Case Review Regulations which are scheduled for implementation from 1 April 2011.
Placement with Family and Friends	Chapter updated to clarify the delegated responsibility for approving financial support to kinship care placements and to confirm requirements regarding attendance at panel by staff and applicants.
Private Fostering Statement of Purpose	Chapter updated to reflect changes in the responsible officer and organisational arrangements in respect of private fostering.
Children's Homes Procedures	Link to the new Haringey Operation Draft Children's Homes Procedures added to replace coverage of Children's Homes in this Children's Services Manual
Payments for Foster Carers	Chapter updated to include rates of allowance for 2010-2011.
Children's Trust Fund	Chapter updated to include reference to the ending of this scheme as from January 2011.
Payments for Relatives and Friends Foster Carers	Chapter updated to include rates of allowance for 2010-1011.
Moving to a new School/Authority	Chapter updated to clarify details of the notifications required when a child has no school placement.
Health Care Assessments	Chapter updated to clarify expectations regarding initial and review health assessments to and to outline arrangements for requesting health assessments.
Adoption Service Statement of Purpose	Chapter updated to link with March 2010 revision of this document.
Social Work Visits to Children Subject to a Child Protection Plan	Chapter updated to clarify appropriate recording on Frameworki.
Supporting Homeless Families	Chapter updated to provide a link to the Draft Protocol with Housing regarding homeless 16 & 17 year olds.
CAF Procedure/Guidance	Previous CAF procedure chapter replaced with entirely new CAF guidance - now located in the new Integrated Working Section.
Passports, Immigration and Naturalisation	Chapter updated to include the most recent advice on obtaining a passport for a looked after child added.
Missing from Home	Chapter updated to include link to statutory guidance on children missing from home or care.
Forms Library	First Response Referral Form added Family Intervention Project Referral Form added Referral for Health/Medical Assessment Form added Initial Referral to Legal Services updated Application for an Order updated CYPS Legal Planning Meeting added Social Worker Initial Statement added Eight BAAF Forms added

3.2 Planned Updates

We plan to update this manual at least twice in the next year, and we are very keen to involve all staff in the undertaking of these updates.

We want to hear from you if you think the format (look and feel) of the manual can be improved, or if you wish to contribute to the content e.g. provide feedback if you think a procedure should be amended or we need to include a new procedure.

You should send your comments or contributions to: Vanessa Gould (Graduate Trainee- Performance Team) or Rachel Oakley (Head of Service Transformation).

Vanessa Gould:  T: 0208 489 3412 

E: Vanessa.Gould@haringey.gov.uk

Rachel Oakley: T: 020 8489 2448 

E: rachel.oakley@haringey.gov.uk

4. Forms Library

The manual includes a 'Forms Library', for non Frameworki forms. In the current update a number of new forms have been added to the Forms Library.

We plan to further expand the Forms Library alongside future manual updates. If you wish to recommend any forms to go into the library please contact Rachel Oakley (see above).

5. 'The Knowledge' - On-Line Questionnaires

'The Knowledge' is a feature, incorporated into this Manual, to help practitioners and managers reassure themselves that they understand key procedures.

We have created a series of 'On-Line' questionnaires which you can complete at any time, or if requested by your Line Manager.

It is not a test, it is designed to reassure you that you can find key procedures and that they are easy to understand.  Each questionnaire has up to 20 'multi-choice' questions, and all the answers are contained in this manual.

After completing a questionnaire, you receive a 'report' by email, telling you how you got on and which questions were answered incorrectly - you can then retake the questionnaire, as many times as you wish.

To find out more, click on 'The Knowledge' on the left hand side of the screen.

6.Terminology

We believe it is crucial to use consistent terminology, which we agree with individual customers, for example:

Term	Definition
'Child in Care'	In Haringey, we use the term 'Child in Care' to describe when a child becomes Accommodated or subject of Care Proceedings e.g. on an Interim or Full Care Order.  You will also see the term 'Looked After Child' in this Manual - which has the same meaning.
'Home' and 'Resource'	this is a generic term which means Children’s Home, Foster Home
'Child' or 'Young Person'	both these terms are used to mean any child under the age of 18
'Staff' or 'Carer'	means all Staff and Carers (including) whether employed or not
'Manager'	means Team Manager, it also means YOT Team Manager
'Line Manager'	means the first Line Manager of a team/service
'Parent'	means person with Parental Responsibility
'Regulatory Authority'	Regulatory Authority is the generic term used in this manual to describe the independent regulatory body responsible for inspecting and regulating services e.g. Ofsted.
'Social Worker'	This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.

7. Keywords

The manual is accessed by practitioners from varying agencies, who may find terms that they are not familiar with. Therefore, a large glossary (Keywords) of terms such as Notifiable Disease (Try it: click on the highlighted text). We call them 'Keywords'. Once clicked, the definitions will appear in a new window or tab, depending on your browser. You can leave it open for reference, or close it using the "close" button at the bottom.

Many Keywords are highlighted in the body of procedures, but you can search for the Keyword you need: Go to the Keywords Index, on the left hand side of the screen. Or, use 'Search'.

8. Compliance

8.1 Regulatory Compliance

Every effort has been taken to ensure regulatory compliance. If you discover any errors or mistakes, please alert your manager or Alerts and Suggestions.

8.2 W3C Compliance

This manual meets the double A Standards of the World Wide Web Consortium (W3C), for example, it can be accessed by people with high levels of visual impairment. To find out more, click on 'Display Options' on the left hand side of the screen.

9. Alerts and Suggestions

9.1 Comments and suggestions

If you have any comments or suggestions to make about this manual please contact us by using the 'Alerts and Suggestions' button on the left hand side of the screen, from anywhere within the manual.

9.2 Alerts

If you would like to be notified when this manual is updated, register your contact details in 'Alerts and Suggestions' - on the left hand side of the screen.

10. Copyright

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. However any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of Tri-X-Childcare Ltd and Haringey Children and Young People's Services.

End